Contact Us

Your satisfaction guaranteed

We extend the great service that makes Kay Jewelers the Number One jewelry store in America to our Kay Jewelers Gold Exchange customers as well. Contact us with your questions or comments...we are happy to help!

  1. Email Us
  2. Call us toll free: 1-800-877-8169
    M-F 8:30 AM - 10:00 PM ET
    Saturday 10 AM - 10:00 PM ET
    Sunday 12 PM - 9PM ET
  3. Write us:
    Sterling Inc.
    P.O. Box 5469
    Fairlawn, OH 44334

Get your packet

New Customer Registration
Fill out the form below to request your free shipping packet OR print your free shipping label.
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Step 1 of 2
Returning Customer? Login Here
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Kay Customers must still register for the Kay Jewelers Gold Exchange.

This service is available only to residents of the United States with a street address (no post office boxes, please).