www.KayJewelersGoldExchange.com is owned by Kay Jewelers Gold Exchange®, a division of Sterling Jewelers Inc. At the Kay Jewelers Gold Exchange, we are committed to ensuring our customers' privacy. In order to do this, we adhere to the privacy standards we've set for ourselves and those set by the Direct Marketing Association ("The DMA"), of which we are a member. The DMA's privacy standards are aimed at assisting online marketers such as ourselves in meeting consumer expectations with respect to their personal information.
What personal information is collected?
When you visit www.KayJewelersGoldExchange.com, your internet service provider is automatically recognized, but you cannot be identified as an individual. Kay Jewelers Gold Exchange will track use of the website by our visitors; however, unless you sign in as a customer, such tracking will be done anonymously. You are not required to provide Kay Jewelers Gold Exchange with any information in order to browse the www.KayJewelersGoldExchange.com website. However, if you would like to enter into a transaction at www.KayJewelersGoldExchange.com, you will have to register with us as a customer. Registration will require you provide us with certain information, including but not limited to, your name, address, email address, telephone number, a password, and such other information we may be legally required to obtain. The information we collect during the registration process will only be used as described in this policy.
How will the personal information I submit be used?
Kay Jewelers Gold Exchange uses personal information you submit for the following purposes:
- to open, maintain, administer, and service your account;
- to provide the products and services you request;
- to process your orders;
- to maintain and improve our website;
- for our marketing and promotional purposes;
- to respond to your questions, inquiries, comments and instructions; and
- to ensure that your experience is as easy and pleasant as possible.
To find out how to opt-out of receiving promotional email messages from us, please see the "Opt-out" section of any e-mail message.
We may disclose personally identifiable information to unaffiliated service companies to help us maintain and operate our website or for other reasons related to the operation of our own business or marketing. We require all service-related companies with whom we share such information to comply with this Policy by, including without limitation, taking steps to maintain the confidentiality of any personally identifiable information they may receive from us and using any information provided to them only for legitimate business purposes consistent with this policy.
Disclosure of your personal information
Kay Jewelers Gold Exchange does not sell or exchange any personal information of its customers with any third parties. However, we may release your personal information in the event we are compelled to do so by court order or other requirement of law, or if we, in good faith, believe such release is advisable or necessary. Additionally, it is possible that in the future we may sell our business or transfer corporate assets. In connection with such a sale, your personal information may be transferred to a third party.
We may send you catalogs or e-mails to inform you of new products, services and special offers. If you would prefer not to be contacted about such special offers, products or services, please notify us of such preference using any of the contact information set forth below. Please be aware that Kay Jewelers Gold Exchange will honor all opt-out requests; however, there may be a delay between your submission of such request and the actual removal of your name and contact information from our mailing lists as these are generated well in advance of our actual mailings.
Even if you opt-out in this manner, however, you may still receive account-related and non-commercial messages from us. To get placed on our "DO NOT EMAIL" list, send a request to any of the contact information set forth below. If your email address is added to the "DO NOT EMAIL" list, you will not receive any email messages.
- Email Us
- Call us toll free: 1-800-877-8169
- Write us:
Att: Customer Care
P.O. Box 5469
Fairlawn, OH 44334
Kay Jewelers Gold Exchange has taken measures to ensure that your transactions on the www.KayJewelersGoldExchange.com website are safe and that you have an enjoyable experience. At Kay Jewelers Gold Exchange, we use SSL technology, the industry standard for secure online transactions, to encrypt your personal information before it travels over the Internet. As a result of our use of SSL technology, entering into a transaction online at www.KayJewelersGoldExchange.com is just as safe as providing your personal information over the telephone.
In accordance with industry custom, we enforce commercially reasonable security measures which are commensurate with the sensitivity of the personal information (including encryption using SSL technology) in our physical facilities to protect against the loss, misuse, or alteration of personal information that we have collected from you on www.KayJewelersGoldExchange.com.
Transmission of Information
We Respect Children
Kay Jewelers Gold Exchange is committed to protecting the privacy of children. The website is not directed at children, and Kay Jewelers Gold Exchange does not knowingly collect any information from children. If Kay Jewelers Gold Exchange becomes aware that any information was collected from a child, we will delete the information from our system.
Links to Other Sites
This website may contain links to third party websites operated by individuals or companies unrelated to Kay Jewelers Gold Exchange. Please be aware that we are not responsible for the privacy practices of such third party websites. These linked websites are for your convenience only and you access them at your own risk. We recommend that you review the privacy policies posted on such third party websites prior to utilizing them.
Upon request we will inform you of the existence, use or disclosure of your personal information. Please feel free to contact us at any time with any questions or complaints you may have or to edit your personal information or have it removed from our database. We can be reached by any of the means of contact included in the Opt-Out provision set forth above.
P.O. Box 5469
Fairlawn, OH 44334
Call Us Toll Free: 1-800-877-8169
Effective date: May 19, 2009